Return & Refund Policy

We stand behind the quality of every product listed by our verified sellers. Enjoy a transparent, prompt, and hassle-free 7-day return experience.

1. Return Eligibility Criteria

• Condition: Products must be in pristine, unwashed, and original condition with brand packaging, price tags, barcode labels, user manuals, and warranty documents intact.
• Electronics & Gadgets: Must include all box accessories, adapters, and IMEI/serial numbers matching the delivered invoice.
• Non-Returnable Categories: For hygiene and health safety, perishable food items, fresh groceries, personal intimate apparel, and customized ethnic goods are non-returnable unless received defective, damaged in transit, or expired.

2. Instant Refund Timelines

Once the return is collected by our delivery personnel and inspected at our regional hub, your refund is credited automatically:

3. How to Request a Return

Visit My Orders > Select your delivered order > Click Return / Replace Item > Choose your reason and pickup time slot. Our delivery captain will handle the rest!